Retail Store Manager

13 hours ago

Orchard, Singapore Nala Design Pte Ltd Full time

**Main Responsibilities**
- Oversee daily operations of all Singapore stores, ensuring smooth performance and brand consistency.
- Recruit, train, supervise, and develop store teams.
- Plan and manage staff rosters to ensure adequate coverage.
- Maintain high visual merchandising standards and store presentation.
- Ensure storeroom, shop inventory, advertising, and packaging materials are well-stocked and organized.
- Plan and implement weekly visual merchandising updates to drive sales and brand appeal.
- Manage inventory levels — ordering, receiving, stock takes, and minimizing losses.
- Build and maintain a local customer database to support marketing and loyalty programs.
- Collaborate with the digital marketing team on promotions, social media, and online strategies.
- Plan and execute weekly newsletters for Singapore customers.
- Support marketing initiatives, including new product launches, POS materials, and event invitations.
- Update and maintain the Singapore website with current inventory, promotions, and events.
- Manage the Singapore Instagram account and create brand-aligned local content.
- Set and track sales targets, KPIs, and individual performance.
- Oversee cash handling, bank-in procedures, and daily closing reports.
- Ensure POS system accuracy and data integrity.
- Handle customer feedback promptly to ensure satisfaction.
- Maintain a clean, safe, and organized store environment.
- Prepare and present monthly operations reports to management.
- Organize and execute promotional activities and seasonal campaigns.
- Coordinate closely with the Kuala Lumpur HQ on brand strategy, inventory, and operations.
- Stay updated on digital technologies (e.g., ChatGPT, retail innovations) to enhance efficiency.
- Be available for occasional travel to Kuala Lumpur for training, meetings, or events.

**Skills and Experience Required**:

- Minimum 2-3 years of experience in retail operations/store management.
- Strong leadership and people management skills.
- Good understanding of sales, customer service, and inventory management.
- Highly organized, detail-oriented, and able to multi-task.
- Excellent communication skills in English (written and verbal).
- Digital-savvy and proactive in using online tools (for social media, newsletters, CRM systems, etc.).
- Ability to adapt quickly in a fast-paced retail environment.
- Passionate about design, retail, and delivering a high-quality brand experience.
- Curious and open to adopting new technologiesfor operational improvements.
- Comfortable with occasional regional travel(to Kuala Lumpur).

Pay: $3,000.00 - $3,500.00 per month

Work Location: In person

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