Operations Manager
6 days ago
The Operations Manager assists the General Manager/Residence Manager to plan direct and coordinate the operations of the Serviced Apartment. The duties and responsibilities include managing the daily operations across the various functions, planning and managing of the human resources. He or she is responsible for achieving optimum standards of service and value to the guests with profit objectives in a manner that is consistent with the company's policies, philosophy and targets. He or she will report to the General Manager/ Residence Manager.
The job responsibilities include the following:
- Oversee the entire day-to-day operations of the front office, housekeeping, security and engineering to ensure the smooth running of the property.
- Manage efficiently operations and cost control of all departments and facilities.
- Look into the productivity of the various departments and works with the respective departments to increase efficiency.
- Ensure that all staff receive timely skills upgrading and relevant training.
- Engage in effective communication with the management, colleagues and guests, and cultivate good working relationship with them.
- Review guests' feedback and strive to improve on services.
- Cultivate good business working relationship with guests, owners and stakeholders.
- Come up with innovative ways to mitigate problems and improve guests' experiences.
- Attainment and maintenance of service levels that exceed expectations.
- Plan yearly budget and manage overall costs effectively.
- Perform cost analysis for monthly review with stakeholders.
Job Requirements
The candidate should possess the following:
- Degree in Hospitality with at least 3 years in a Supervisory position Or a Diploma in Hospitality with at least 8 years in hospitality, of which 3 years should be in a Supervisory position.
- Excellent oral and written communication skills
- Computer literacy in Microsoft Powerpoint, Excel and Word
- Strong entrepreneurship and excellent with numbers
- Effective problem solver and good people skills
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