Assistant Manager

1 day ago

Orchard, Singapore Hoshino Coffee Full time

The Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees. He/she needs to be able to lead as well as work as part of a team.

Job Responsibilities:

- Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc
- Proactively communicate to employees on KPIs on sales, service and food quality so that together each achieve more (TEAM)
- Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts
- Communicate with guests’ feedback, and maintain a close and professional working relationship with the kitchen at all times
- Maintain safety requirements at the restaurant
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Managing budgets
- Manage stock levels of food and other related utensils and cutleries
- Handle customers’ compliments and complaints promptly
- Deliver and present manpower and sales reports
- Suggest and recommend improvements to the running of the restaurant
- Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately
- Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well
- Assist in recruitment needs
- Responsible for induction training and on the job training of new employees and also newly promoted staff
- Appraise employees to reward and punish fairly
- Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety
Job Requirements:

- Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management
- Passion for excellent customer service
- Able to lead a team in a fast paced and demanding environment
- Possess good business acumen, results driven and highly organised
- Excellent interpersonal and communication skills

**Job Types**: Full-time, Permanent

**Salary**: $2,400.00 - $2,800.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Employee assistance programme
- Employee discount
- Food provided
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:

- Day shift
- Early shift
- Late shift
Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus

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