Assistant Manager

2 weeks ago

Orchard, Singapore YOCHI ASIA PTE. LTD. Full time $60,000 - $180,000 per year

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

  • Ensure every team member is committed to delivering great customer service
  • Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
  • Address any customer concerns or issues with professionalism and care and address any escalated matters
  • Ensure all food products are prepared to adhere to the respective operational procedures
  • Manage all food inventory to maximise sales and profitability
  • Ensure all team members adhere to all Yo-Chi policies and procedures
  • Record and act upon any identified hazards in the venue
  • Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
  • Lead by example, demonstrating the standards of care and customer service that are expected of the team

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