Customer Service Operations Representative
2 weeks ago
Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative.
【 What you will be doing 】
- Manage a portfolio of our customers on the quote-to-cash process for customer service agreements (CSA).
- Ensure compliance with Policy and standard terms for all CSA deals.
- Ensure all approvals for non-standard terms are received prior to the formalization of quote and order booking.
- Coordinate with various business partners like Customer Team, Finance and Marketing Team on the execution of CSA deal for customer.
- Timely escalation of any potential topics with the respective business partners to resolve issues.
- Provide consultation advice to our business partners in term of customers’ behaviour relating to invoicing and payment to achieve better understanding of both customers’ and Company needs and expectation.
- Prepare monthly order booking and forecasting reports to management.
- Participate in ad hoc projects/assignment to improve operation efficiency of the company.
- ** Requirement**:
【 What they are looking for 】
- Degree in Business Administration (or equivalent area of study)
- 2 to 3 years of relevant or related experience
- Experience with Oracle system is an added advantage
- Knowledge in Excel especially with formulas, macro are added advantages
- Experience in working with Customer Team and Customers
- Able to manage pressure and tight timeline
- Demonstrated maturity, professionalism, high values and integrity
- Requirement to work during some holidays in Singapore to support global operations (Taiwan, China, Korea, Japan, Europe, USA). Replacement leave in lieu will be compensated.
- ** Working Hour**: 08:30 ~ 17:30
- ** Benefit**:
【 What they are offering 】
- AWS
- Global Bonus (Depending on Company & Individual performance)
- Annual Leave: 14 Days
- Medical Leave
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