People Services Manager

17 hours ago

Singapore INCHCAPE MOTORS PRIVATE LIMITED Full time

**Who We Are**

At **Inchcape APAC **, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is **OUR PEOPLE **. Our APAC region spans across 11 markets including Singapore, Hong Kong, Macau, Brunei, Thailand, Indonesia, Philippines, Australia, New Zealand, Guam & Saipan.

**Responsibilities**:
**Remote Team Leadership and Collaboration**
- Demonstrate excellent remote team management skills, fostering a cohesive and high-performing HR shared services team across multiple countries.
- Effectively communicate organizational objectives, priorities, and expectations to remote team members.
- Cultivate a culture of inclusivity, trust, and collaboration to promote team cohesion despite geographical distances.

**HR Process Standardisation and Optimisation**
- Identify opportunities to standardize and optimize HR processes to ensure consistent service delivery across different countries in the region.
- Implement remote-friendly process improvements and leverage technology to enhance HR service efficiency and effectiveness.

**Remote Employee Service Delivery**
- Lead the team in providing excellent HR support to employees in different countries, addressing their inquiries and resolving issues promptly.
- Establish and monitor remote service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and ensure timely service delivery.

**Compliance and Policy Adherence across Borders**
- Stay updated with HR regulations and compliance requirements in each country to ensure HR policies align with local laws.
- Monitor team adherence to HR policies, procedures, and guidelines, conducting periodic audits for cross-border compliance.

**Change Management and Virtual Training Initiatives**
- Lead change management efforts related to HR process updates and technology implementations across different countries.
- Develop and deliver virtual training programs to enhance the capabilities of the remote HR shared services team and promote continuous learning.

**Job requirements**
- Bachelor’s degree in human resources, Business Administration, or a related field.
- In-depth knowledge of HR processes, policies, and compliance requirements across various countries and regions.
- Exceptional remote team management skills, with a track record of building and leading successful cross-border teams.
- Strong analytical and problem-solving abilities, with a focus on remote process standardization and data-driven decision-making.
- Excellent interpersonal and communication skills, enabling effective collaboration with team members and stakeholders across borders.
- Demonstrated success in managing remote teams and promoting a positive, results-oriented work environment.
- Proficiency in HR systems and technology, with a keen understanding of virtual collaboration tools and remote work technology solutions.
- Proficiency with SAP SuccessFactors will be advantageous.
- Change management experience with a track record of leading HR process changes and virtual implementations across regions.
- HR certification (e.g., SHRM-CP, IHRP-CP) is advantageous.

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