IT Technical Service Manager

3 days ago

Singapore People Profilers Full time

Job Description:

- Lead and manage a team of Network/Telecom, Infrastructure, Helpdesk Engineers to maintain infrastructure strategies and design for various domains in Application Infrastructure Operations, Network, and Helpdesk
- Manage and be accountable for a team of technical staff (includes of in house and outsourced vendor) who are responsible for Level 1 and Level 2 support
- Technical expert in Network products (wireless, switches, routers, SD-WAN, etc), firewalls, Operating System, DNS
- Ensure Technical Operations team monitor and execute incident response plan to all IT and Security Incidents
- Be accountable for and manage user access and permissions through User setup, Roles and Role Hierarchy
- Manages the portfolio of infrastructure assets and services from purchase or adoption through retirement.
- Taking ownership in driving new features development and manage change requests aligned to changes in business processes
- Manage integrations with other enterprise and customer facing systems and be accountable for delivery of integration projects
- Pushing cloud adoption to achieve business agility and technical ability

**Requirements**:

- Bachelor's degree Computer Science, Information Systems or equivalent
- ** 8-10 years of experience in Technology Operations (network/telecom, Infrastructure and/or helpdesk, project management and/or requirements gathering.**:

- Strong understanding of virtualization and networking concepts and able to hand-on and familiar with wide range of technologies; Operating Systems (Microsoft, Linux), Microsoft Products (AD, Exchange, Azure, Intune), Virtualization (MS HyperV, VMWare), Hyperconverged technology (Nutanix), VoIP and LAN, WAN and WIFI Networking (Aruba, Fortinet).
- Prior experience with Cloud Based Infrastructure service like AWS, Alibaba and Azure and Security-related (IAM, MFA, WAF, DRM, DLP) will be an added advantage for this role.
- Certifications in service management, project management and/or IT Delivery management frameworks like ITIL, COBIT, PMP.
- Experience with managing outsourcing and managed services relationships.
- Work location: East/5 days week
- JOBID : QV653X56

People Profilers Pte Ltd
Tel: 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley

  • Managed Services Engineer

    2 days ago

    Singapore Palo IT Full time $80,000 - $120,000 per year

    WHO WE ARE:Build. Scale. Sustain.PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion,...

  • Managed Services Engineer

    1 week ago

    Singapore Palo It Full time $80,000 - $120,000 per year

    WHO WE ARE:Build. Scale. Sustain. PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion,...

  • Managed Services Engineer

    2 days ago

    Singapore Palo IT Full time $80,000 - $120,000 per year

    WHO WE ARE:Build. Scale. Sustain.PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion,...

  • Managed Services Engineer

    1 day ago

    Singapore PALO IT Full time

    PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...

  • Managed Services Engineer

    1 day ago

    Singapore PALO IT Full time

    Get AI-powered advice on this job and more exclusive features. PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World...

  • technical analyst

    2 weeks ago

    Singapore IT World Full time $60,000 - $180,000 per year

    We are looking for a skilled and detail-oriented Technical Analyst to join our team. The ideal candidate will be responsible for analyzing technical systems, troubleshooting issues, and providing data-driven insights to enhance operational efficiency and system performance.Key Responsibilities:Analyze, design, and implement technical solutions to meet...

  • Technical Officer

    3 days ago

    Singapore ITE Institute of Technical Education Full time

    **[What the role is]** The Technical Officer is responsible for providing administrative and technical assistance and support to staff in the School of Business and Services. **[What you will be working on]** - Provide first-line technical support to staff - Maintain and troubleshoot facilities, hardware, and software - Manage classroom and laboratory...

  • Security Implementation Engineer

    1 day ago

    Singapore PALO IT Full time

    Security Implementation Engineer (Technical Implementation)PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We are small enough to care locally, big enough to deliver globally (5...

  • Technical Service Manager

    1 week ago

    Singapore ALPHAEUS PTE. LTD. Full time

    The Operations Manager plays a pivotal role in bridging operations and service management with technical expertise, providing strategic oversight, technical advice, and leadership in the deployment and management of IT services. This role demands a blend of technical acumen, operational excellence, and service management proficiency, aimed at delivering...

  • Technical Manager

    17 hours ago

    Singapore L.K.W. AUTOMOTIVE SERVICE Full time

    Maintain and manage a daily record of repairs and services of vehicles undertaken and completed. Ensure delivery of vehicles to customers on time. Handle and manage softly the minor complaints and irritants with the customers. Educate customers on maintaining their vehicles free from troubles and problems.