Asst Manager/Manager, Customer Service

6 days ago

Singapore People Profilers Full time $60,000 - $80,000 per year


Job Description:

Responsibilities:

  • Ensure all customers are greeted promptly upon arrival and offered assistance throughout their visit.
  • Clarify the purpose of each customers visit and ensure they are attended to by the appropriate Motor Claims Advisor.
  • Guide customers through the accident reporting process, ensuring all required documents are submitted.
  • Advise customers on the appropriate type of claim to pursue based on their situation.
  • Ensure proper follow-up on accident reporting cases to meet work request timelines.
  • Escalate unresolved issues to the relevant Manager as needed.
  • Refer to the Workshop Manager for assistance in addressing complex customer needs.
  • Maintain familiarity with the organizational structure to escalate issues effectively.
  • Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.
  • Seek new assignments and opportunities to improve service delivery and customer experience.

Requirements:

  • Diploma holder with at least 8 years of experience in a Customer Service and Retail environment, including at least 2 years in a supervisory role.
  • Candidates with more experience will be considered for Manager role.
  • Prior experience in the Automotive Industry is required.
  • Experience working in a Body and Paint Department is advantageous.
  • 5.5 days, Alt Saturday

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel:

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley



Required Skills:

Customer Service


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