Customer Service Manager
3 days ago
**Job Description**:
**Industry: Freight Forwarding / Logistics**
**MNC Environment**
**Permanent role (AWS Guaranteed + VB + Quarterly Incentive)**
**Responsibilities**:
- Lead the Customer service team for Sea freight
- Liaise with customers on the standard operating procedures
- To meet up with clients on projects / special matters
- Prepare customer key performance index reports
- Promptly handle customers / team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Attend to freight management and rates negotiation
- Provide quotes / rates to COD customer or overseas offices
- Liaise with overseas agents on the various requirements and rates
- Review the profit & loss of product desk
- Analyse job file purchasing and raise concern to Pricing team
- Review & approve changes of work processes before escalation to Head of Sea Freight
- Conduct recruitment exercise for officer / executive position when needed
- Provide related training concerning the BU to new staff assign to the team
- Joint sales visit to resolved operations issue when necessary
**Requirements**:
- Diploma / Degree preferred
- Minimum 8 years of experience in freight forwarding with sea freight experiences
- Previous customer service experience is an added advantage
- Possess excellent communication and interpersonal skills
- Pleasant personality and a good team player
- Proficient in MS Office & ability to work independently
- DGR trained will be an advantage
**Job ID**:LRYVX44R
**_
**People Profilers Pte Ltd**
50 Raffles Place, #19-12 Singapore Land Tower, Singapore 048623
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
**Required Skills**:
Customer Service
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