Operations Director

1 week ago

Singapore PRICE FORBES BROKING (ASIA) PTE. LTD. Full time

**Core Responsibilities**:
1. Operational Leadership & Efficiency
- Oversee day-to-day administrative and operational functions, ensuring smooth workflows and operational efficiency.
- Implement and refine operational processes to meet company targets for revenue and profitability.
- Lead office-related projects (e.g., office moves, renovations, new setups).

2. Compliance & Regulatory Oversight
- Work closely with the Compliance Officer to ensure adherence to MAS, ACRA, MOM, CPF Board, and other regulatory requirements.
- Ensure all corporate secretarial lodgements (ACRA) are completed on time.
- Monitor and mitigate operational, regulatory, and conduct risks in line with Group Policies.

3. HR
- Oversee HR functions and participate in contracts, probation reviews, bonuses, and increments (in consultation with CEO and CFO).
- Ensure staff complete mandatory training (CPD) and performance reviews.
- Support talent acquisition, onboarding, and talent development initiatives.

4. Premium Processing & Broker Support
- Supervise the Premium Processing & Broker Support team to ensure accurate and timely processing of placements and documentation.
- Streamline workflow to ensure productivity.
- Monitor production and monthly goals for the broking teams.

5. Stakeholder Management
- Maintain relationships with government authorities, and key internal & external stakeholders.
- Be responsible for internal & external audits and regulatory inspections.

6. Office Operations
- Oversee Office Operations to ensure contribution to company-wide initiatives (e.g., hybrid work policies)
- Align Office Operations with broader company goals and identify opportunities for improvement (e.g., cost & space optimization, culture, employee experience).
- Make high-level decisions on budgets, headcount, space planning, and major vendors.

Representing Price Forbes
- Champion the Price Forbes name and core values.
- Unity - we build on our own experience of innovation to push boundaries in partnership with clients.
- Accountability - we take ownership of our actions, honour our commitments, accept responsibility for our decisions, and follow through with integrity.
- Integrity - we act with honesty, transparency, and fairness in all interactions, building trust through ethical behaviour and principled decision-making.
- Quality - we are committed to delivering high standards, paying attention to detail, and continuously improving to exceed expectations.
- Represent Price Forbes with clients, agents, suppliers and other organisations.
- Any other relevant tasks that the Chief Broking Officer and/or Head of Department may from time to time require you to enact.

Compliance
- Comply with relevant legal, regulatory and compliance requirements, E&O compliance procedures and quality initiatives.
- Escalation of any potential E&O's to Compliance Officer and Executive Directors at the earliest opportunity.
- Ensure completion of all mandatory Company training and to deadline.

Your scope of duties is not restrictive and may be expanded at the company’s discretion.

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