Strata Resident Manager
20 hours ago
**Position Purpose**
The Resident Manager is responsible for the overall management, operation, and administration of the condominium estate. He/She ensures smooth day-to-day operations, statutory compliance, and delivery of high-quality services, working closely with the Managing Agent and the Management Council.
**Key Responsibilities**
**1. Estate Operations & Maintenance**
- Oversee daily operations of the estate including security, cleaning, landscaping, and M&E services.
- Conduct regular inspections of all common property and facilities to ensure safety, cleanliness, and upkeep.
- Plan, coordinate, and supervise preventive and corrective maintenance works.
- Ensure all essential equipment (lifts, pumps, fire systems, etc.) are maintained in compliance with statutory requirements.
**2. Vendor & Contractor Management**
- Manage performance of service providers, ensuring work is carried out to agreed standards.
- Verify completion of works, certify invoices, and manage service contracts.
- Source quotations, evaluate proposals, and recommend vendors for Council approval.
**3. Administration & Finance**
- Prepare management reports, circulars, notices, and other correspondence for the Council and residents.
- Assist in annual budget preparation and monitor monthly expenditure.
- Maintain and update estate records including contracts, licenses, warranties, and insurance.
- Oversee collection and usage of petty cash.
**4. Council & Resident Liaison**
- Act as the primary point of contact between the Council, residents, and the Managing Agent.
- Handle residents’ feedback, disputes, and complaints with professionalism.
- Arrange Council/General Meetings, draft minutes, and implement Council’s decisions.
- Promote good community relations and foster a harmonious living environment.
**5. Statutory & Safety Compliance**
- Ensure compliance with the Building Maintenance & Strata Management Act (BMSMA) and other regulatory requirements.
- Maintain all statutory records and ensure timely renewal of fire certificates, lift licenses, etc.
- Implement and monitor Workplace Safety & Health (WSH) measures for staff and contractors.
**6. Staff Supervision**
- Lead, train, and manage on-site staff (technicians, cleaners, security supervisors, etc.).
- Plan duty rosters, monitor performance, and ensure proper conduct of staff.
- Provide guidance and coaching to team members to maintain high service standards.
**Qualifications & Requirements**
- Diploma/Degree in Estate Management, Building Services, or related field.
- Minimum 5 years’ relevant experience in condominium/estate management.
- Strong knowledge of BMSMA and MCST operations.
- Good leadership, communication, and problem-solving skills.
- Proficiency in MS Office and property management systems.
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