Strata Resident Manager

6 days ago

Singapore 360 INTEGRATED FM & SM PTE. LTD. Full time $60,000 - $120,000 per year

Position Purpose

The Resident Manager is responsible for the overall management, operation, and administration of the condominium estate. He/She ensures smooth day-to-day operations, statutory compliance, and delivery of high-quality services, working closely with the Managing Agent and the Management Council.

Key Responsibilities

1. Estate Operations & Maintenance

  • Oversee daily operations of the estate including security, cleaning, landscaping, and M&E services.
  • Conduct regular inspections of all common property and facilities to ensure safety, cleanliness, and upkeep.
  • Plan, coordinate, and supervise preventive and corrective maintenance works.
  • Ensure all essential equipment (lifts, pumps, fire systems, etc.) are maintained in compliance with statutory requirements.

2. Vendor & Contractor Management

  • Manage performance of service providers, ensuring work is carried out to agreed standards.
  • Verify completion of works, certify invoices, and manage service contracts.
  • Source quotations, evaluate proposals, and recommend vendors for Council approval.

3. Administration & Finance

  • Prepare management reports, circulars, notices, and other correspondence for the Council and residents.
  • Assist in annual budget preparation and monitor monthly expenditure.
  • Maintain and update estate records including contracts, licenses, warranties, and insurance.
  • Oversee collection and usage of petty cash.

4. Council & Resident Liaison

  • Act as the primary point of contact between the Council, residents, and the Managing Agent.
  • Handle residents' feedback, disputes, and complaints with professionalism.
  • Arrange Council/General Meetings, draft minutes, and implement Council's decisions.
  • Promote good community relations and foster a harmonious living environment.

5. Statutory & Safety Compliance

  • Ensure compliance with the Building Maintenance & Strata Management Act (BMSMA) and other regulatory requirements.
  • Maintain all statutory records and ensure timely renewal of fire certificates, lift licenses, etc.
  • Implement and monitor Workplace Safety & Health (WSH) measures for staff and contractors.

6. Staff Supervision

  • Lead, train, and manage on-site staff (technicians, cleaners, security supervisors, etc.).
  • Plan duty rosters, monitor performance, and ensure proper conduct of staff.
  • Provide guidance and coaching to team members to maintain high service standards.

Qualifications & Requirements

  • Diploma/Degree in Estate Management, Building Services, or related field.
  • Minimum 5 years' relevant experience in condominium/estate management.
  • Strong knowledge of BMSMA and MCST operations.
  • Good leadership, communication, and problem-solving skills.
  • Proficiency in MS Office and property management systems.

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