Senior Director, Membership

The **Senior Director, Membership**position is a leadership position that reports directly to the **Vice President Corporate Strategy**. In this role you will collaborate extensively with all others Star Alliance team leaders and key Member Airlines stakeholders. This position requires a professional with a strong background in commercial, operational, and technical functions within the airline industry.You will be responsible for overseeing the entire Star Alliance Membership Standards & Core Values and Products Portfolio lifecycle. This role requires a strategic thinker with a deep understanding of market trends, competitive landscape, and a strong focus on the value that the Star Alliance Products Portfolio create for our member airlines.

**Job Summary**
- Support the Alliance Stakeholders on setting the framework of the Standards, Core Values and Products Portfolio and its overall delivery aligned with the Corporate Strategy.
- Lead, Manage and Audit the Star Alliance Full Members, Connecting and Intermodal Partners
- Lead the New Members Integration or Disintegration
- Identify and the implementation of business objectives and governance guidelines into day-to-day processes with the members.
- Prepare and conduct the Membership Liaison and Quality Committee, a key governance forum
- Develop and execute a comprehensive product portfolio strategy aligned with the company's overall business goals.
- Oversee the entire product portfolio, emphasizing the financial impact of each product initiative. Make data-driven decisions to prioritize and allocate resources effectively across different product initiatives, with a keen eye on maximizing ROI.
- Conduct regular portfolio reviews to assess the financial performance of each product and adjust the portfolio as needed.
- Foster a culture of innovation, collaboration, and continuous improvement within the product organization, emphasizing the financial goals of the company.
- Work closely with Customer Experience, Member Services Enablement and Marketing teams to develop effective go-to-market strategies for new products, emphasizing member carrier’s adoption.
- Communicate Portfolio strategies, roadmaps, and updates to executive leadership, stakeholders, and other relevant member carriers’ teams, highlighting the expected ROI.
- Build in partnership with Corporate Planning & BI Director dashboards to support continuous Product Management and monitoring

**Your Profile**
- A minimum of 10 years work experience in a Products Portfolio Management in a leadership role
- Bachelor’s degree in business, marketing, or a related field. MBA or relevant advanced degree preferred.
- Proven experience in product management, with a track record of successful product launches and a demonstrated ability to deliver positive ROI.
- Strong leadership and team management skills with a focus on driving financial results.
- Ability to inspire and motivate cross-functional teams to achieve common goals.
- Exceptional strategic thinking and problem-solving abilities, including a deep understanding of how product strategies impact ROI.
- Ability to monitor market trends and identify opportunities for product innovation with a clear financial impact.
- Excellent communication and presentation skills with the ability to articulate product strategies and decisions.
- Proficiency in financial analysis to evaluate the cost-effectiveness and revenue potential of product initiatives.
- Experience in conducting analyses for product development projects and portfolio management.
- Ability to thrive in a fast-paced and dynamic environment with a focus on adapting strategies to achieve optimal results.
- Flexibility to adjust to changing priorities and market conditions while keeping financial goals in mind.
- Demonstrated ability to drive innovation with a focus on creating new revenue streams and improving existing products to enhance results.
- Entrepreneurial mindset with a proactive approach to identifying and capitalizing on opportunities for financial growth.
- Proven track record of building and leading high-performing product teams, instilling a culture of financial accountability and performance excellence.
- Ability to collaborate effectively with cross-functional teams, aligning efforts toward achieving financial objectives.
- Airline Industry experience is required, with a deep understanding of the Airline and Alliances industry, market dynamics, and customer needs, and a keen awareness of how industry trends impact ROI.
- High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders

**We Offer**
- Full-time position based in our Singapore office
- Travel Benefits
- Comprehensive medical & dental benefits