Head of Memberships
2 days ago
We are thrilled to announce our collaboration with AustCham Singapore.
Due to an exciting year of growth and evolution for AustCham, and an internal promotion, we are searching for a Head of Memberships to join the AustCham team.
**About AustCham**
Established in Singapore in 1977, AustCham Singapore is a non-profit organisation with a membership-based structure. AustCham provides a platform for connections, insights, awareness, and relationships for businesses with an interest in and connection to Australia, Singapore and the wider region.
**About the opportunity**
AustCham's membership is varied, consisting of individuals, SMEs, and corporates, necessitating a tailored approach to engagement. Recognising the unique needs, expectations, and priorities of both new and existing members is crucial for the success of this role and AustCham as a whole.
Collaborating closely with the Executive Director, Head of Partnerships and Member Program, and Head of Communications, the Head of Memberships will lead in developing a membership strategy that prioritises member engagement, identifying new opportunities and systems for communicating, while also profiling the benefits of an AustCham membership to a wider audience.
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**Further responsibilities will include**:
- Getting buy-in from the broader organisation to support the strategy and clarify roles and responsibilities.
- Conducting regular member surveys and gauging member feedback.
- Developing and overseeing the implementation of membership engagement.
- Establishing systems for prompt responses to member inquiries.
- Taking ownership of the CRM, ensuring alignment with the pipeline approach.
- Collaborating with colleagues to articulate the value proposition for our client's membership system.
- Reviewing, recommending, and implementing changes to membership tiers and pricing.
- Providing input based on member feedback to develop the annual member program.
- Identifying opportunities to diversify and meet emerging needs within the program.
- Identifying communication needs for membership engagement and exploring new communication methods.
**What you will bring to the table**:
- Relevant experience in an applicable sales, community-building, or marketing-focused position.
- Comprehensive expertise in overseeing a CRM database.
- Keen attention to detail and a recognition of the significance of capturing and disseminating information.
- Outstanding organisational and time management capabilities.
- Exceptional interpersonal skills and a genuine passion for working with people, building communities, and driving positive outcomes for individuals and companies.
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