Service Desk Engineer

2 days ago

Singapore Page Personnel Full time

Permanent opportunity with a renowned firm
- Opportunity to work in a global team

**About Our Client**:
The hiring company is a UK-based firm offering consultancy services to their clients across a wide range of industries. They have developed a good reputation across the globe and offer competitive compensation and benefits package to their employees.
- Ensure **all incidents and service requests are successfully and accurately identified, categorized, prioritized, diagnosed and managed** in the Service Desk IT Service Management Tool
- **Escalate and refer unresolved issues **to other team members, level 2, or external vendors when appropriate
- Be able to work on a rotation basis on Public Holidays within the team
- Establishing and maintaining of a knowledge database for both, users and IT employees/specialists

**The Successful Applicant**:

- Diploma or degree holder in Information Technology, Computer Science or relevant fields
- At least **2 years of experience in a service desk/helpdesk/technical support role**:

- Prior experience in **supporting regional end-users** will be highly regarded
- Ability to work on staggered shifts (day time) and public holidays
- Excellent customer-oriented approach with strong ownership of issues resolution

**What's on Offer**:

- Opportunity to join a renowned firm in the professional services industry
- Permanent role with excellent company benefits

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