Customer Service Officer

2 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$1,600 - $3,000 Per Month

**Date Posted**

6 hours ago

Additional Details

**Job ID**

104194

**Job Views**

1

**Job Description**:
Roles & Responsibilities

**Responsibilities**:

- Provide personalized service over the telephone to customer in call centre on credit card and banking products.
- Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner.
- Identify cross-sell opportunity during customer’s interaction.
- Consistently deliver excellent quality service to our customers and follow up with customer’s request closely until case closure.
- Handling after office hour fraud transaction monitoring as per internal guidelines.
- Strictly follow the standard operation procedure and internal guideline of the bank.
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor(s).
**Job Requirements**:

- A recognised University Degree or Diploma in any field.
- Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.
- Proficient in Microsoft Officer Applications.
- Required to work 24/7 rotating shift hours including weekends and public holidays.
- Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.

Tags

customer

service

officer

call

centre

rotating

shift

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