Head Bartender

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia’s largest and award-winning Willow Stream Spa; and the Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**Head Bartender**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Setup bar counter and prepare mise-en-plus as per work station assigned prior to start of operation hour
- Handle stock requisition, collection, replenishment and disposal of used stock
- Handle/check all beverage production in accordance with the outlet standards and recipes, with highest quality and freshness
- Operate and use POS
- Conduct/ensure stock inventory is carried out on daily basic
- Handle beverage menu update and create new beverage to meet business goal
- Handle/check the general cleanliness of the outlet bar equipments and furniture
- Take action to rectify all equipment failure or loss and inform management as soon as possible
- Greet and farewell guests in a friendly, courteous manner
- Use guest names wherever possible
- Adjust service to suit guests’ requests, personalise to meet needs
- Use a Heartist® approach - make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong with the aim to achieve VOG target
- Look for ways to upsell and add value
- Respond positively, politely, and efficiently to all extraordinary requests from guests.
- Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters
- Induct and train bartender in technical skills and process as outlined in the job task training checklist
- Manage team within guidelines provided in the colleague handbook
- Oversee the provision of operational supplies, cleaning equipment and ingredients
- Coach bartender to constantly improve or maintain performance, give guidance/ training where performance is below expectations
- Conduct/take part in daily line-ups and participate in training activities to improve knowledge & skills
- Conduct beverage knowledge training for service team
- Perform other business related duties as assigned by his/her superior
- Assist colleagues in any of the restaurants or bars whenever required to do so by outlet manager, or senior management
- Follow guidelines provided in colleague handbook
- Understand emergency procedures, health, hygiene & food safety requirements and ensure compliance
- Perform cashiering and bartender duties according to company policies
- Maintain and check the outlet’s/heart of the house cleanliness and comply with the F&B food safety and hygiene rules and regulations
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Maintain collaborative working relationships with colleagues & supervisors/ managers

**Qualifications**:

- Minimum 2 years experience in bar operation
- Completion of formal Secondary/O level education
- Technical service skills
- Interpersonal skills - communicates easily/openly
- Communication skills in English spoken/written
- Reliable and consistent
- Cheerful and outgoing personality
- Personal presentation & grooming, clean/tidy
- Comes across as enthusiastic, energetic
- Can work as part of a team

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS