Senior Delivery Manager Ecommerce

Our Client is an established company in Singapore, who is seeking to recruit a Senior Delivery Manager eCommerce - Agile Project.

Our Client is at the leading edge of technology development to improve the experience of their customers as they consume services across mobile, voice and data infrastructure, managed services, cloud computing, IT services and professional consulting. To support that journey we are searching for top talent and have an exciting opportunity for a Senior Delivery Manager eCommerce to strengthen their team.

**Key Responsibilities
Led by a world-class leadership crew, we are establishing a Digital Technology organisation based on
- Technology and business models to more effectively engage Digital Customers at every touch-points in the Customer experience lifecycle
- Continuous Delivery through “Build-Run” teams which follow the DevOps “you build it, you run it” philosophy

Build-Run teams are created per problem domain and continuously deliver value in the form of larger products, incremental enhancements, or fix and maintenance work and are a core team of people that focus on their problem domain (eCommerce, eService, and so on). These teams comprise a mix of roles from Product Owners through to Development and Test roles and so on.

Our Delivery Manager is the single point of contact and owner for the Build-Run team for the customers (who are Business Owners). With an in-depth understanding of a continuous delivery model you will be responsible for managing around 8 to 10 value streams at any time and will work closely with Dir/Head/VP (Business/IT) to achieve the required outcomes.

Business Value & Relationship Management (approximately 5% of time focused)
- Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
- Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.
- Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
- Be the single point of contact for business and other IT domains

Delivery & Resource Management (approximately 55% of time focused)
- Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
- Ensures customers’ expectations are managed and met
- Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
- Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team

People Management & Leadership (approximately 30% of time focused)
- Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed
- Communicate vision and drive strategies & priorities based on core values
- Coach and develop direct reports
- Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any

Vendor Management (approximately 10% of time focused)
- Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviors

Key skills and requirements
- IT Degree or equivalent with 8 years of relevant experience
- Technical skills
- Project Management
- Basic Accounting
- Software Development
- Man Management
- Vendor Management
- Agile Project Management

JJ Consulting Services

EA Licence No.: 12C6207