Client Service Executive

1 day ago

Singapore Experian Full time

**Company Description** About Experian**

Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**What you'll be doing**
- Achieve operation efficiency target (e.g. data loading % etc.)
- Ensure timely and accurate loading of data submitted by members.
- Conduct sanity check after loading of data.
- Conduct regular checks on credit bureau members' access and credit check enquiries.
- Retain and safekeep all documentations for compliance / audit purpose.
- Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.
- Prepare regular reports for Finance or internal stakeholders.
- Administration and operational role in managing credit bureau members profile, access, and billing.
- Serve over-the-counter report purchase request from members of public.
- Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.
- Conduct User Acceptance Test and Post Assurance Test for system changes.
- Assume any report or task assigned that is relevant to business operations.
- Office-based to process high confidentiality data.

**Qualifications** What you'll need to bring to the party**
- Minimum 2 - 3 years of working experience in Singapore.
- Proficient with numbers and basic knowledge in Microsoft Excel.
- Meticulous and prudent in data process management.
- Experience in operations and process improvement.
- Strong problem-solving skills as demonstrated in prior profession.
- Proven ability to excel both independently and as part of a team.
- Proficient communication skills to articulate issues and solutions to stakeholders (internal and external).
- Strong and proven organizational skills.
- Highly motivated self-starter who can work in a fast-paced ever-changing environment.
- Familiarity with Singapore business landscape is preferred
- Diploma/Degree in Business Administration, Finance, Accounting or IT preferred.

**Additional Information**

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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