Customer Service Officer
2 weeks ago
**Responsibilities**:
- Respond to customer queries and concerns with the aim of achieving excellent service standard
- Follow up promptly with customers to resolve issues
- Provide respondents’ feedback to respective departments to improve customer experience
- Evaluating and processing Return requests from customers
- Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters
- Liaise with the transporter to ensure B2C shipments are delivered promptly to the parcel sorting center for processing
- Prepare billing to B2C clients for submission before the cut-off date
- Prepare weekly or monthly reports as required by Management and B2C clients
- Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team
- Working location in Loyang
**Requirements**:
- “O” Level/ ITE Nitec/ Diploma in related field
- Proficient in Microsoft Office
- Initiative with positive attitude, willingness to learn and must be a team player
- Committed and able to work independently
- Friendly and Customer service oriented
- Good communication skills
**Working timing**
- 8.30 am to 5.30 pm (Monday to Friday)
- 8.30 am to 12.30om (Saturday)
**Salary**: $2,500.00 - $2,600.00 per month
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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