Customer Success Manager, Telco Industry
2 weeks ago
Leading US data centre provider
Accountable for a customers portfolio and ensure strong customer satisfaction
Provide customers support from onboarding to training to escalation and service reviews
Build rapport with customers to meet internal scorecards
Conduct regular meeting with customers to align to their needs
Identify ways to improve customers' experience within the centre
Partner with Sales on renewal agreements and identify business opportunity with existing clients for service expansion
Requirement
Degree in Business / Marketing or relevant qualification
7 years of working experience in key account management in data hub services, telecom, service offices industry
Good executive presence and comfortable to interact with Senior Management
Able to handle multi-customer accounts on a daily basis and be prepared to commit beyond office hours when need arises
Understand data center operations or service offices support requirement such as electrical / mechanical facilities needs
Strong knowledge in Microsoft Office Suites
Salesforce, SAP and Yardi knowledge would be preferred
Articulate, detail, critical thinking, engaging and resourceful
**Work location**: Changi / Loyang
Diploma/ Advance Diploma
Minimum of 3 year(s) experience needed for this position
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