Receptionist Customer Service Agent

2 weeks ago

Pasir Ris, Singapore Rapsys Technologies Full time

**Profile**: Receptionist cum Customer Service Agent
**Contract Period**: 01 Dec 2025 - 31 Dec 2026 (Base Period)
**Address**: 9 Pasir Ris Drive 6, Singapore 519421

**Working Hours**
- Mondays to Fridays: 9:15am - 6:15pm (inclusive of 30 mins lunch break)
- Service not required on Saturdays, Sundays, and gazetted public holidays

**Scope of Services**

**1. Communications Support**
- Answer and patch phone calls at the General Office front counter.
- Provide timely and professional responses to inquiries.

**2. Visitor Management**
- Attend to walk-in visitors including parents, students, teachers, and delivery personnel.

**3. Administrative Support**
- Support day-to-day general office operations including mailroom handling and distribution.
- Maintain simple records of received items, lost & found, and loan of uniforms.
- Assist with filing, laminating, courier coordination, and database/record updates.
- Manage and maintain the SAT intranet portal.

**4. Office Presentation**
- Ensure reception area is tidy, presentable, and stocked with necessary supplies for staff and visitors.

**5. Customer Service**
- Serve as the first point of contact for all visitors, addressing queries and resolving issues calmly and effectively.

**6. Functional Tasks**
- Act as the school’s designated goods receipt officer.
- Coordinate and manage appointments, calendars, and room scheduling.
- Ensure inventory accuracy and availability at all times.

**7. Other Tasks**
- Support ad-hoc duties assigned by School Leaders, Administration Manager, or Operations Manager.

**Qualifications & Skills**

**Minimum Qualifications**
- At least ‘N’ Level with passes in English and Mathematics.
- Preferably Higher Nitec / Diploma in Business, Management, Hospitality, or equivalent.

**Experience**
- Minimum 1 year of relevant experience as a receptionist or customer service agent.
- Experience in education institutions and working with youths/parents is an advantage.

**Essential Skills**
- Administrative and office management
- Communication and interpersonal skills
- Customer service excellence
- Proficiency in Microsoft Office and IT systems
- Mailroom and record management
- Time management and organizational skills
- Professional and inclusive work attitude
- Calm and tactful in handling diverse individuals.
- Confident with walk-in visitor management.
- Able to provide simple first-aid support.
- Quick thinker with problem-solving and de-escalation skills.
- Patient, cheerful, caring, and professional with good telephone etiquette.

**Job Type**: Contract
Contract length: 12 months

Pay: $1,674.08 - $3,000.00 per month

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- receptionist or customer service agent.: 1 year (preferred)
- education institutions with youths/parents: 1 year (preferred)
- Microsoft Office and IT systems: 1 year (preferred)

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