UX Design Lead, Apac

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

About Us

We’re an independent investment management firm focussed on helping intermediary, institutional and individual clients meet their objectives and achieve their long-term financial goals. With over 7,000 associates worldwide, we serve clients and prospects across 56 countries who rely on our active management approach, which we call strategic investing, and our broad range of equity, fixed income and multi-asset investment capabilities.

Our Team

Our purpose is to drive the digital design agenda across the firm; creating a community of practitioners in our distribution teams that consistently derive proven value for our clients and our firm, by solving business problems using a design led approach. We empower teams to deliver the best quality digital client experiences through a model of re-use, experimentation and proven design thinking practises and skillsets.

About You

Familiar with all phases of the digital product lifecycle, you will be engaged with and contribute fully to all stages; navigating the problem space or strategic objective through to concepting, design, deployment and ongoing operational activities. Adept at working in both an agile, lab-style environment as well as large-scale production and delivery environments, you will play a key role in transforming our company’s APAC digital capability, culture and the way we work, using user-centred and Design Thinking methods to serve our clients.

Position Overview

Whether delivering solutions for external clients and prospects or internal associates, you will develop a strong empathy for the users you are crafting experiences for. As a UX practitioner you will develop and implement methods that build a rich body of insights describing the needs of the APAC region’s user groups, helping to define the problems we need to solve through our excellent digital services. You will translate your insight into actionable design ideas and criteria, crafting design concepts that meaningfully improve the user experience of those products. Able to take your concepts from paper or whiteboard sketches through to high fidelity, detailed wireframes and prototypes that allow developers to fully understand the detail behind your proposals. You are a confident presenter, adept at explaining user needs and design ideas to a range of stakeholders to drive alignment and buy in on the initiatives you are accountable for.

Working in partnership with other members of the digital team and stakeholder groups, you will continuously look for ways to further develop our understanding of user group needs, adopting iterative and rapid methods to design services that meet those evolving needs. You should be experienced in using a variety of user testing methodologies to reveal actionable customer insights. You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.

As part of a growing digital team, you have the opportunity to contribute fresh ideas and approaches, in partnership with our embedded agency partners, digital experience consultants, product owners and technical teams. You will support the Design Director with setting the benchmark for and assessing work against quality and suitability measures, to ensure our digital products and services remain fit for purpose.

Personal Attributes/ Skills/ Qualifications

You will be at the top of your game with extensive, proven experience in delivering successful user-oriented experiences of the highest quality. You will be a high achiever looking for your next big challenge and aiming to make a difference within the organisation. The essential skills and qualities we will be looking for are:

- 5+ years demonstrable experience - driving user-centred design and insights for clients across multiple sectors, countries and languages, especially in the APAC region.
- Bachelor’s degree - in a design, human-computer interaction, visual communication, anthropology, psychology, or a related discipline (but experience is most valuable).
- Audience - you can understand users and what their needs are, using data & evidence to make informed decisions through UX Research, Market Research and product usage through Analytics. You can design UX experiences to meet user needs and make complex language & processes easy to understand and interact/ engage with - preferably, you’ll have designed products with complex user interfaces.
- Excellent conceptual and big-picture design skills - including user experience architecture, information architecture, interaction d