Data Centre Noc Lead
5 days ago
**Responsibilities**:
**1.**Team Leadership & Management
- Lead, mentor, and conduct performance reviews for the 24x7 DC Operations team.
- Serve as the primary escalation point for operational incidents and staffing issues.
- Develop and manage shift schedules, ensuring continuous coverage and handling rotation/time-off requests.
**2.**Operational Management & SOP Compliance
- Own, update, and enforce all DC Standard Operating Procedures (SOPs).
- Conduct regular training sessions to ensure team adherence to SOPs.
- Oversee first-level incident response, including basic network and server troubleshooting.
- Ensure staff follow procedures for vendor escort, system alert monitoring, and timely escalation of issues.
**3.**Server & LAN Room Management
- Maintain optimal server room layouts for efficient cooling and cable management.
- Manage access control and environmental monitoring systems.
**4.**Data Centre Management
- Oversee physical access management, including biometric and key card systems, and maintain audit logs of all visitors and team activities.
- Perform capacity planning and resource allocation.
- Implement and manage high-level monitoring systems for data centre assets.
**5.**Service Request & Incident Management
- Ensure proper logging and timely escalation of service requests and incidents.
- Monitor backend systems to maintain operational excellence.
**Requirements**:
- Minimum 5 years of experience in data centre operations, with at least 2 years in a team lead role.
- 2 years of people management experience.
- Must be eligible to work in Singapore.
- Basic knowledge of network troubleshooting; Cisco CCNA or equivalent certification preferred.
- Familiarity with ITSM systems and backend monitoring tools.
- Strong understanding of operational methodologies.
- Excellent interpersonal, leadership, and communication skills.
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