Data Centre NOC LEAD

2 weeks ago


Singapore Alpsoft Technologies Pte. Ltd. Full time $60,000 - $120,000 per year

Responsibilities:

1. Team Leadership & Management

  • Lead, mentor, and conduct performance reviews for the 24x7 DC Operations team.
  • Serve as the primary escalation point for operational incidents and staffing issues.
  • Develop and manage shift schedules, ensuring continuous coverage and handling rotation/time-off requests.

2. Operational Management & SOP Compliance

  • Own, update, and enforce all DC Standard Operating Procedures (SOPs).
  • Conduct regular training sessions to ensure team adherence to SOPs.
  • Oversee first-level incident response, including basic network and server troubleshooting.
  • Ensure staff follow procedures for vendor escort, system alert monitoring, and timely escalation of issues.

3. Server & LAN Room Management

  • Maintain optimal server room layouts for efficient cooling and cable management.
  • Manage access control and environmental monitoring systems.

4. Data Centre Management

  • Oversee physical access management, including biometric and key card systems, and maintain audit logs of all visitors and team activities.
  • Perform capacity planning and resource allocation.
  • Implement and manage high-level monitoring systems for data centre assets.

5. Service Request & Incident Management

  • Ensure proper logging and timely escalation of service requests and incidents.
  • Monitor backend systems to maintain operational excellence.

Requirements:

  • Minimum 5 years of experience in data centre operations, with at least 2 years in a team lead role.
  • 2 years of people management experience.
  • Must be eligible to work in Singapore.
  • Basic knowledge of network troubleshooting; Cisco CCNA or equivalent certification preferred.
  • Familiarity with ITSM systems and backend monitoring tools.
  • Strong understanding of operational methodologies.
  • Excellent interpersonal, leadership, and communication skills.


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