Noc (Network Operations Centre) Engineer

Are you seeking the new norm career opportunities?

We are helping **Thatz International Pte Ltd **to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

**Who we are**

Our **DELIVERIES**:

- Quality
- Speed
- Technology
- Right Pricing
- User eXperience

Our **CORE VALUES**:

- Integrity
- System
- Consistency
- Forward Looking
- Humanity, and
- Environmental Friendly

**NOC (Network Operations Centre) Engineer**

Job Title: NOC (Network Operations Centre) Engineer

Work Location: Downtown, Singapore

**About the Job**

To provide essential support in monitoring and maintaining the health of the network infrastructure.

**Primary Responsibilities**:
A) Monitor systems performance
- Monitor performance and capacity of computer systems to ensure stable operations
- Gather data for network health check reports for software and hardware teams
- Identify issues, alerts, or malfunctions in software and/or hardware components
- Prepare and document system health check documents for software and hardware teams

B) Resolve network-related incidents
- Identify and respond to network-related incidents
- Adhere to organisational policies, procedures and protocols when resolving network-related incidents
- Administer service requests
- Escalate unresolved network-related incidents

C) Oversee service level agreements and service improvements
- Assist in developing service-level objectives and targets
- Maintain log of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management

**Job Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Preferably with 1 year of relevant working experience in at least one of the following:

- Network Infrastructure, and
- MS Windows Server, UNIX or Linux
- Working knowledge on three or more of the following technologies:

- VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, CISCO switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow.
- A self-initiated, highly flexible and a pro-active team player who can work with mínimal supervision.
- Strong sense of responsibility to the customers.
- Good customer service and communication skills.
- Able to perform shift duties (12 hours rotating shifts)
- Fresh IT graduates are welcome to apply.

**ARE YOU THATZ ONE?**

Get in touch
- Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search

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**Job Types**: Full-time, Contract
Contract length: 48 months

Pay: $2,900.00 - $3,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- Network infrastructure: 1 year (preferred)

Work Location: In person