Noc Assistant Engineer

5 days ago

Singapore SIMBA TELECOM PTE. LTD. Full time

**The key duties and responsibilities of the role include (but are not limited to)**:

- This Role Reports to the NOC Manager
- Responsible for 24x7 Network Operations on Mobile, Transmission and IP network monitoring, Fiber Broadband and fault management with some Shift work required.
- Performs first-level troubleshooting and resolves or escalates on Mobile, Transmission, Fibre Broadband and IP network on a regular basis.
- Managing major incidents escalation and reporting to regulatory, Management on a need-to-basis.
- Creating SR ticket and provide timely update till Proper closure of said issues.
- Managing site access with building owners for fault rectification on a case by case basis.
- Report and coordinate faults rectification with other Mobile Service Operators and ISP from time to time.
- Support pre and post network change request activity
- Support customer service team on services issues and feedback
- Generate daily network performance report in a diligent manner.
- Minimum Diploma in Computer Science, Electrical Engineering, or equivalent
- Understanding of telecommunication systems especially wireless communication (Huge Plus)
- Ability to work on a 24/7 on-call rotating roster in a NOC
- Training & experience in Mobile technologies including and not limited to RAN, EPC, VAS, IP & IMS is highly regarded
- Able to work in a fast-paced environment both independently and as a team
- Excellent written and verbal communication skills
- Excellent interpersonal & team work personality is expected.

(Fresh grads are welcome to apply)

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