Account Manager

Rakuten Advertising leads the industry in delivering performance-driven, brand-driven and people-driven ad solutions. We help the world’s top brands connect with unique, highly engaged audiences - from first impression to final sale.

At Rakuten Advertising, our calling card is outthinking the competition and outperforming your expectations. Our experienced and award-winning full-service teams work to create the best ad experiences for brands, audiences and affiliates alike - one where people get the right message at the right time to drive attention, action, loyalty and value.

Working across affiliate marketing, influencer marketing and media, we leverage a global partner network and our owned-and-operated properties to reach people like no one else. Your goals are our goals, and we’ll work like no one else to help you exceed them.

**Overview**

As an Account Manager, you will be responsible for high-level relationship management and act as a client liaison during delivery of a professional service engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.

You will be tasked to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business. This role is focused on the relationship between the customer and solution provider during a project of a fixed duration.

**Key Responsibilities**
- Provide consultative marketing support and guidance to an assigned group of Rakuten Advertising’s affiliate clients
- Meeting and exceeding revenue goals for each assigned client
- Providing strategic advice to increase each client's ROI via their affiliate program
- Developing, maintaining, and extending relationships with our clients
- Managing internal resources to ensure that Rakuten Advertising delivers results for each client.
- Executing day-to-day affiliate account management tasks across your dedicated portfolio of accounts
- Analyse results and performance, identifying trends and insights
- Communicate performance results to clients on a weekly basis, updating relevant trend cards
- Attend and maintain client calls / catch ups, as scheduled
- Analyse the clients' competitive landscapes and understand their business objectives, margins and budget constraints to provide forward thinking business recommendations
- Assist your manager in developing Key Account Plans for your priority clients. Agree milestones to track improvement in relationship and revenue, and lead the execution of the KAP
- Ensure client profitability in line with goals and expectations
- Develop and maintain client relationship, to achieve highest level of client satisfaction
- Manage new client launches, ensuring marketing and technical requirements are communicated

**Requirements**:

- 3+ years of affiliate / digital marketing experience including client services (agency, client or consulting)
- Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
- BA degree in a Marketing field preferred
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
- Experience in strong client relationships, reinforced by building trust, advising and upselling
- Good project management skills
- Good experience in tracking analytics and methods
- Able to converse in Korean / Mandarin would be a plus as you will be required to liase frequently with stakeholders / clients based overseas

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Singapore 048946