Account Manager

1 week ago

Downtown Core, Singapore TraceLink, Inc. Full time

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**Company overview**:
TraceLink’s platform helps the pharmaceutical industry digitalize their supply chains. TraceLink’s platform allows greater visibility and better decision making, it reduces disruption to the supply of medicines to patients who need them anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 7 offices, over 800 employees and more than a 1000 customers around the world.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

TraceLink APAC team is looking for an Account Manager to join our Sales team in Singapore. This new role will help our customers in the region as we continue our expansion. As Account Manager you will be a key customer facing role and a Single Point of Contact as you handle administrative tasks and account management for our customer and TraceLink's extended team. The Account Manager will be a key member of the sales team and they can look forward to career progression to a regional Sales hunter or farmer role.
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**Responsibilities**
- Maintain accuracy of sales orders and invoices.
- Maintain and update sales and customer records and develop monthly sales report.
- Work closely with the sales team Account Executives and Solution Consultants to execute customer meetings, presentations and product demonstrations.
- Develop good relationship with key customer contacts and be a single point of contact between the customer and extended TraceLink team
- Services, Support, Sales, Marketing.
- Help coordinate the customer communication including Finance, support, services with relevant TraceLink teams.
- Help the Sales team in Account specific research and help to document the minutes of meetings, ensure SF updates are accurate and help in reports generation.
- Participate in TraceLink events and Marketing campaigns as necessary.
- Work collaboratively with other team members to share information, expertise and market feedback
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**Qualifications**:

- Proven experience as a Sales Administrator or Sales Support Agent is preferred
- Hands on experience with CRM Software and MS Office (Excel in particular) is beneficial
- Understanding of sales performance metrics.
- Written and spoken fluency in Mandarin.
- BA/BS degree or compensatory experience required
- Ability to work both independently and as a part of the TraceLink team
- Outstanding verbal, written, organizational, and interpersonal skills
- Ability to perform in a fast-paced, challenging and dynamic startup environment

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