Customer Service

2 days ago


Tuas, Singapore Grace HR Solutions Full time

Job Description & Requirements

What You’ll Do:

- Answer and manage all incoming calls, identify caller needs, and redirect appropriately
- Welcome and attend to walk‑in visitors as the first point of contact
- Coordinate and assign technicians for site inspections and maintenance according to urgency and location
- Liaise with internal teams to address and resolve customer issues
- Maintain accurate service records, logs, and documentation
- Generate and manage operational reports and service‑related documents

What We’re Looking For:

- GCE O Level or equivalent and above
- Effectively bilingual in Mandarin and English to engage with diverse stakeholders
- Prior customer service experience preferred
- Excellent verbal communication and interpersonal skills
- Patient, professional, and empathetic in handling customer queries
- Strong problem‑solving skills and critical thinking ability
- Proficient in Microsoft Word, Excel, and Outlook
- Highly organized with great attention to detail

Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Pay: $1,800.00 - $2,600.00 per month

Work Location: In person


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