Warehouse Customer Service Officer

**Job Scope** - Customer’s order and data processing on WMS (warehouse management system) - Verify operational documents with billing summaries to be sent to customers - Ensure that Customer Service operational documents properly - Liaise with operation team members to arrange any inbound / outbound activities within a set time line - Report irregularity...

**1-1. Primary Job scopes**: - Unloading pallets from incoming laden containers by forklift - Perform the inbound verification by using either eye-ball checking or scanning - Perform break-bulk from mixed SKU pallets or cartons - Put-away to either selective rankings / shelvings *In case of put-away to selective racking, the reach truck needs to be...

**Job Scope** - Promotion and marketing of export sea-freight services - Visits and services customers - Ensure customer’s satisfaction and on quality of service - Attend to sales enquiries and customers’ complaints - Liaise closely with export operations staff & update customers on the status of export shipments - Prepares shipment Sales Department /...

This role is to maintain inventory accuracy and assisting in the smooth execution of day-to-day warehouse activities in compliance with all safety regulations. **Responsibilities**: - Perform daily cleaning for all MHE to prevent dirt and pellet debris. - Always keep the warehouse clean, organized, and following safety guidelines and protocols. - Able to...

**1-1. Overall Operations Supervision** - Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s) - Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM - Supervise and monitor...

**Position Summary**: This role is responsible for overall customer service function in Asia. **Role and Responsibilities** - Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve departments sustainability and meet business needs. - Develop CS management...

**Job Scope** *** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Correspond with overseas offices on shipment status and inquiries - Verify invoices...

**Responsibilities**: - Making & receiving customer inquiry calls - Handling customer complaints - Collecting & analysing customer feedback - Responding to customer reviews - Support software training & software installation with customer - Intervention driver fatigue cases for commercial bus & SME companies - Assist in the retrieval of camera footage for...

Coordinate with Customer Service and Warehouse on operation matters - Process Shipping Document and execute AWBs - Ensure accurate input of dimension, weight, rates, and other data into system - Perform check and verification of compliance for DG and Temperature Control cargo - Send pre-alerts to overseas destination - Monitor consol cut-off and cargo lodge...

**Job Scope** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Verify invoices from vendor - Prepare customers’ report - Monitor closely on assigned...