Guest Service Supervisor

The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities Primary Responsibilities Proactively engaging with guest upon arrival or during check in Recommend...

**Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...

**Be Part of Something Extraordinary!** **About the Role**: As a **Guest Services Supervisor**, you’ll be responsible for leading the front office team, ensuring top-tier hospitality, handling guest inquiries, and maintaining operational excellence. You will play a key role in delivering seamless service and upholding the hotel’s brand...

**JOB SUMMARY** **DUTIES AND RESPONSIBILITIES** - Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures - Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups - Work...

**Responsibilities**: 1. Performs the check-in and check-out process in a friendly and efficient manner. 2. Performs cashiering duties. 3. Responsible for the issuance of guest room keys. 4. Performs blocking of rooms. 5. Coordinates with Housekeeping team on room status. 6. Responsible for updating of guest data and other information in the Opera PMS...

Shangri-La Rasa Sentosa, SingaporeAt Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the...

**Additional Information** **Job Number**25069077 **Job Category**Rooms & Guest Services Operations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

**Additional Information** **Job Number**24198107 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Job Summary** **Duties and Responsibilities** - Register hotel guest...

**Duties and Supporting Responsibilities** - Ensures all guest’s history in arrival report are followed up and collect and input new preference / history into the system timely. - Ensures that rooms are clean and ready for guests' arrivals. - Attends to guests' complains and requests promptly. - Blocks out of service rooms for preventive maintenance. -...

Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. - Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...