Guest Services Officer

3 days ago

Singapore HOI HUP NOVENA PTE. LTD. Full time

**JOB SUMMARY**

**DUTIES AND RESPONSIBILITIES**
- Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures
- Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups
- Work closely with Housekeeping to ensure that special requests are met and follow up accordingly
- Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner
- Utilize the Property Management System to generate Shift and Daily report
- Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly
- Ensure all guests complains are heard and reported to Guest Services Supervisor.
- Work with Supervisors regarding hotel business to keep them in an informed position
- Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs
- Must be ready for new tasks given by Supervisors or Managers
- Must know minimum the basics of Marriott Rewards
- Must be confident to upsell rooms
- Must be customer oriented
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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