Guest Services Manager

3 days ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

**Duties and Supporting Responsibilities**
- Ensures all guest’s history in arrival report are followed up and collect and input new preference / history into the system timely.
- Ensures that rooms are clean and ready for guests' arrivals.
- Attends to guests' complains and requests promptly.
- Blocks out of service rooms for preventive maintenance.
- Responsible for the daily room assignments according to resources available.
- Responsible for the daily processing of guest rooms cleaning by Room Attendants.
- Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants.
- Plans weekly duty roster for the team.
- Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.
- Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team.
- Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.
- Work closely with other departments and stakeholders to ensure smooth hotel operations.
- Any other duties as assigned by supervisor

**Requirements**:

- At least 2 years of experience in similar capacity in other luxury hotel
- Good communication and leadership skills
- Good organisation and priorisation skills
- Able to work shifts, weekends and holidays

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