Guest Services Manager

4 days ago


Singapore SENTOSA BEACH RESORT PTE LTD Full time $60,000 - $120,000 per year

We are looking for an Guest Services Manager to join our team

As an Guest Services Manager , we rely on you to:

  • Take responsibility for overseeing the daily operations of the Front Office and Concierge
  • Assist to supervise and direct the Front Office and Concierge team
  • Ensure all guests are welcomed and assisted upon entering the resort lobby
  • Ensure luggage deliveries, storage and collections are done promptly
  • Engage with guests to ensure guest interaction is established as best possible and enhance their overall experience with the resort
  • Create an exceptional and memorable experience for all guests

We are looking for someone who:

  • Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and concierge processes from arrival to departure
  • Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Office operations
  • Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travellers, as our resort is an international destinations

We Offer

  • 5-day work week
  • Learning and Development opportunities for career development
  • Medical and insurance coverage
  • Special employee discount within Shangri-La Group
  • Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now



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