Guest Services Manager

1 week ago


Singapore RL SHAN PTE. LTD. Full time

Assist the Residence Manager in the day-to-day operations of the front desk, and ensure all tasks assigned are completed promptly / on time.
- Effectively supervise and support the Front Office team.
- Perform all Front Desk-related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, and guest profile maintenance professionally following the company’s policies and procedures.
- Create and accurately update new room bookings in the system, send out guest confirmations, make any necessary amendments and cancellations in the PMS system.
- Receives and transmits messages and/or postal letters to guests promptly.
- Handle guests’ inquiries/comments/complaints in conformance with the Brand standards.
- Maintain clear and efficient communication and coordination with various departments to facilitate work performance, and to ensure that to achieve 100% guest satisfaction.
- Responsible and accountable for handling and safekeeping of cash and guest valuables.
- Ensure that the Front Desk is not left unmanned at all times.
- Assist the Residence Manager in preparing the annual property budget for the Front Office department.
- Perform any other duties as and when required by the Supervisor/Management.

Other information:

- Up to 8 working hours per day including 1 hour break for meal, or 44 hours a week
- 5-day work week and an alternate Saturday from 9am to 1pm.



  • Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

    **Concierge (Guest Experience and Engagement)** **Work Dynamics** **Guest Experience and Engagement**:You will uphold and deliver unrivalled service standards - Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible. - Manage the guest & VIP registration process seamlessly. - Lead guest engagement as the main...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    The Duty Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she must handle all any guest related matters. Manages the guest journey from pre-arrival to post-departure. **Primary Responsibilities - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in -...


  • Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25103983 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Ensure high guest satisfaction to build loyalty and return business - Is responsible for the proper and efficient functioning of the Concierge and Bellhop activities - Handles staff rostering for baggage and concierge department - Trains, motivates and coaches staff - Anticipating guest needs and requests, and creating memorable experiences through...


  • Singapore Artyzen Hospitality Group Full time

    Inspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark...


  • Singapore Marriott Hotels Resorts Full time $70,000 - $120,000 per year

    Description JOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles...


  • Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Job Description & Requirements A World of Opportunity Awaits Company Name: Laguna National Golf Resort Club Job Title: Guest Service Manager JOB RESPONSIBILITIES Establish high level of guest and member' services at Club Concierge and member's lockers area in daily operation. Monitor Member's monthly statement and ensure all refunds and billing disputes are...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Hotel Guest Service Executive Basic Salary: $2800 - $32005 days work week 3 shifts rotating 9.5hrs per shift, 45mins break *meal allowance, upselling incentives and Performance Bonus Working Location: (Chinatown)Job Responsibilities: Work closely with the Assistant Manager to ensure all hotel guests receive timely and courteous service. Respond to guest...


  • Singapore V HOTEL MANAGEMENT PTE. LTD. Full time

    Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join us in the heart of Singapore. As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with...


  • Singapore CapitaLand Full time

    **Responsibilities**: **JOB SUMMARY** **Supervisor, Guest Service** KEY ROLES AND RESPONSIBILITES The Supervisor, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of...