Guest Services Manager

2 hours ago

Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

Job Description & Requirements A World of Opportunity Awaits Company Name: Laguna National Golf Resort Club Job Title: Guest Service Manager JOB RESPONSIBILITIES Establish high level of guest and member' services at Club Concierge and member's lockers area in daily operation. Monitor Member's monthly statement and ensure all refunds and billing disputes are followed through with the respective department/section. Oversee the stock taking and ensure that merchandises are well displayed properly presented. Ensure that the Club Concierge counter area is well managed kept orderly, properly sanitised and well presented in a clean, neat and tidy manner at all times. Establish and monitor customer loyalty programme for top spenders. Ensure all members are attended to with promptness, courtesy and efficiency including but not limited to upholding the Club's bye-laws and policy. Ensure staff are trained to provide required service quality to all members and guests. Plan, organise and manage the Concierge Team to provide quality and exemplary service that exceed members' expectation. Providing good leadership skills with the ability to motivate the Concierge Team to perform efficiently and effectively at all times. Provide timely feedback and suggestions to Management to improve the Concierge services. Have an excellent problem-solving and multi-tasking approach to work and the team. Provide members with up-to-date information and proper service related to club's reciprocal and access arrangements with both local and overseas clubs. Attend to reciprocal member visiting LNGRC from both local and overseas clubs. Perform any other duties as assigned by the Management. JOB REQUIREMENTS Minimum 5 years' experience in a supervisory/managerial role as a Guest Services Manager in Hotel, Members' club or similar. Possess excellent leadership and communication skill Calm, efficient and able to work well under pressure A Team player with a passion to deliver high levels of guest and member' services BENEFITS Company Transport Pick-up/Drop-off Provided Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award *Only shortlisted candidates will be notified. #J-18808-Ljbffr

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