Supervisor, Guest Service
2 weeks ago
**Responsibilities**:
**JOB SUMMARY**
**Supervisor, Guest Service**
KEY ROLES AND RESPONSIBILITES
The Supervisor, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of guests at the property, follow through the guests' requests to make the guests feel ‘at home’ and exceed their expectations. He/she is also the main point of contact for the guests, and coordinates the guests’ requests with the other departments and ensures that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guests.
- Responsible for checking in guests such as, registering and assigning rooms to guests.
- Issue apartment access cards and escorts guests to their apartment.
- Manage guests’ accounts and information, and apartment availability in the system.
- Receive and transmits messages to guests promptly.
- Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
- Arrange tours, taxis, and restaurants reservation for guests.
- Handle and records guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
- Responsible and accountable for handling and safe keeping of cash and guest valuables.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Make and confirms reservations.
- Assist in property viewing for walk-in guests or on behalf of the Sales Department.
The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.
-
Guest Services Supervisor
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities Primary Responsibilities Proactively engaging with guest upon arrival or during check in Recommend...
-
Guest Services Supervisor
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities **Primary Responsibilities - Proactively engaging with guest upon arrival or during check in -...
-
Supervisor, Guest Service
2 weeks ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time**Supervisor, Guest Service**: You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or...
-
Guest Services Supervisor
2 weeks ago
Singapore Marriott International, Inc Full time**Job Number** 24162401 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Guest Services Supervisor assists associates with expediting problem payments...
-
Sgunitedjobs Guest Services Supervisor
5 days ago
Singapore VAREL SINGAPORE PTE. LTD. Full time**Be Part of Something Extraordinary!** **About the Role**: As a **Guest Services Supervisor**, you’ll be responsible for leading the front office team, ensuring top-tier hospitality, handling guest inquiries, and maintaining operational excellence. You will play a key role in delivering seamless service and upholding the hotel’s brand...
-
Luxury Guest Services Supervisor
4 days ago
Singapore The Ritz-Carlton Full timeA luxury hospitality brand in Singapore seeks an experienced supervisor to lead a team in delivering exceptional guest service. The role includes ensuring optimum service through teamwork, monitoring staff grooming, and maintaining quality standards. Candidates should have at least two years of related experience, including a minimum of one year in a...
-
Guest Services Supervisor
2 days ago
Singapore Holiday Inn Singapore Atrium Full timeA prestigious hotel in Singapore is seeking a Guest Services Officer/Supervisor to enhance the guest experience. You will assist in front office operations, welcome guests, manage their requests, and maintain high service standards. The ideal candidate will have a Nitec or Diploma, with 1 to 2 years of hotel experience, showcasing excellent communication and...
-
Guest Services Officer
7 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full time**JOB SUMMARY** **DUTIES AND RESPONSIBILITIES** - Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures - Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups - Work...
-
Guest Services Officer
4 days ago
Singapore AGAPE PLUS PTE. LTD. Full time**Customer Service** - Provides the appropriate level of professional, courteous and caring service to other associates(internal customers) and other visitors to the division. - Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow...
-
Guest Service Agent
7 days ago
Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time**Responsibilities**: 1. Performs the check-in and check-out process in a friendly and efficient manner. 2. Performs cashiering duties. 3. Responsible for the issuance of guest room keys. 4. Performs blocking of rooms. 5. Coordinates with Housekeeping team on room status. 6. Responsible for updating of guest data and other information in the Opera PMS...