Guest Services Supervisor
1 day ago
The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities Primary Responsibilities Proactively engaging with guest upon arrival or during check in Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee Ensuring guests receive the experience as detailed in brand standards. Aim to achieve the scores and goals set by management Maintain guest folios and handle all cash and credit card transactions Initiate and maintain effective coordination and communication within the Front Office department and other departments Maintain guest recognition programs, accurate guest recognition reports and handle guests' complaints Ensure all guest requests are fulfilled by coordinating with the concerned departments i.e. Housekeeping, F&B, Butler and Concierge Supervise the Guest Service team to ensure smooth operations during check-in and check-out, VIP management and room blocking Assist guests with luggage upon their arrival and departure Explain room features and amenities thus ensuring guest comfort and satisfaction throughout their stay in the hotel Provide accurate and valuable information and directions to guests about the city and Singapore, where appropriate Ensure that all guests in the driveway area receive the highest level of professional welcome and farewell from our hotel Ensure the overall co‐ordination and execution of all activities at the hotel driveway area especially in relations to guest transportation Maintain high standard of cleanliness and safety at hotel driveway and vicinity to upkeep the image of the hotel Handle all guests' requests and queries #J-18808-Ljbffr
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Guest Services Supervisor
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full timeThe Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities **Primary Responsibilities - Proactively engaging with guest upon arrival or during check in -...
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Guest Service Supervisor
3 days ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time**Supervisor, Guest Service**: You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or...
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Guest Services Supervisor
6 days ago
Singapore PULLMAN Full time**Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...
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Guest Services Supervisor
2 weeks ago
Singapore PULLMAN Full time**Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...
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Sgunitedjobs Guest Services Supervisor
20 hours ago
Singapore VAREL SINGAPORE PTE. LTD. Full time**Be Part of Something Extraordinary!** **About the Role**: As a **Guest Services Supervisor**, you’ll be responsible for leading the front office team, ensuring top-tier hospitality, handling guest inquiries, and maintaining operational excellence. You will play a key role in delivering seamless service and upholding the hotel’s brand...
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Guest Services Agent/supervisor
2 weeks ago
Singapore Holiday Inn Full timeAt **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title. At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s...
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Guest Services Officer
3 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full time**JOB SUMMARY** **DUTIES AND RESPONSIBILITIES** - Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures - Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups - Work...
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Guest Service Agent
3 days ago
Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time**Responsibilities**: 1. Performs the check-in and check-out process in a friendly and efficient manner. 2. Performs cashiering duties. 3. Responsible for the issuance of guest room keys. 4. Performs blocking of rooms. 5. Coordinates with Housekeeping team on room status. 6. Responsible for updating of guest data and other information in the Opera PMS...
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Guest Relations Supervisor
4 days ago
Singapore Shangri-La Group Full time $30,000 - $60,000 per yearShangri-La Rasa Sentosa, SingaporeAt Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the...
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Guest Services Supervisor
3 days ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25069077 **Job Category**Rooms & Guest Services Operations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...