Senior Manager, Global Key Account

“Unifying Purpose, Shaping Careers”. We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. 

Our client has established itself as a renowned logistics company in the industry through rapid expansion over the last few years. Today, they have extensive distribution networks and services including air and sea freight forwarding, warehousing, trucking transportation, and courier services for door-to-door delivery.

This is a newly created position and will manage the assigned Global Key Account encompasses the Top tier customers within the Group Logistics business unit. You will lead a team of Program Management Specialists and Logistics Analysts that are accountable for delivering the overall customer experience promise.

**The Challenges**
- Ensure program management service delivery, productivity and profitability, people develop management, coaching and leadership of the Program
- Management and Logistics Analyst community.
- Set the standards for program management and new initiative onboarding within the global key account and serve as a key contributor to global initiatives that are
- intended to drive innovation and efficiency in delivering solutions to the customer community.
- Accountable to ensure a well-performing program management team is in place and set up to meet the goals of the accounts for operational execution, service delivery and associated financial objectives
- Ensure that well-being and work/life balance is a key focus areas when managing the team
- Ensure effective cross-pollination across customer teams to allow for effective coverage solutions
- Oversight of the operational performance and guidance on performance improvements for accounts in scope.
- Collaborate with and support other members of the global account team to assure the attainment of desired performance and service level.
- Ensure the program management team conduct periodic reviews with the customer(s) to ensure internal performance is reflected and reviewed with the customer
- Ensure improvement projects across accounts are in place and that the learnings are captured and distributed within the group. Participate, support or lead as needed. Ensure to track the value of the improvements.
- Drive a culture of Operational Excellence within the program management community, conduct regular performance dialogue to detect existing and potential process flaws, and determine corrective or preventive measures where indicated, and follow-up to ensure processes have been improved and implemented
- Share back findings within the COO/Head of Regional Ops community to drive proper action in the case of recurring challenges items
- Provide accessible daily leadership to handle escalations, coaching, internal review sessions and external customer meetings
- Provide strategic direction to the program management team and ensure the program management team has the tools, training and infrastructure to perform in their roles
- Stimulate the program management team to enhance the performance of their global/regional accounts by sharing best practices, joining review meetings
- Provide structure for best practice sharing in daily, weekly, monthly, and quarterly forums that help to educate and develop within Region and outside Region and across teams.
- Build and maintain the program management succession pipeline
- Provide and oversee structure to ensure external KPIs are in place for all program management accounts. Where KPI goals are not met, ensure program management has actions in place to improve.
- Provide and oversee structure to ensure that KPIs are all in place and actively being worked and improved to meet and exceed expectations
- Ensure that account plans and develop program management initiatives (operational and business growth) are in place and being reviewed in an ongoing process\
- Refine the existing process for measuring capacity allocation within customer teams to ensure that proper staffing is proactively addressed.
- Ensure client engagement and relationship building is in place through program management. Actively participate in client engagements at multiple levels to ensure the relationship development program is supported
- Serve as a mentor/coach for team resources, sharing optimal approaches to take to elevate the defined program and resulting customer experience

**What It Takes**
- 15 years of solid experience in leading Global customers in leading program management
- Bachelor's Degree in Logistics or equivalent
- Strong background in Regional Program Management for FMCG or Luxury Goods would be highly advantageous.
- 2 years of experience in Process Improvement or Project Implementation
- Some understanding of Lean Six Sigma or Process Improvement methodology

All information will be kept in the strictest confidentiality.

**Salary**: $10,000