Executive (Service Desk)

1 week ago


Singapore SOMPO INSURANCE SINGAPORE PTE. LTD. Full time

**POSITION: EXECUTIVE**

**IT SERVICE DESK**

**MAIN TASKS AND RESPONSBILITIES**
- Provide IT support to staff at all levels, addressing any issues related to endpoint devices.
- Maintain accurate Software/Hardware Inventory and ensure timely service reporting.
- Maintain high level of awareness on security and compliance related implementation within the corporate network.
- Ensure compliance with Company’s IT policies and procedures.
- Ensure endpoint devices security is implemented within agreed standards.
- Provide support in Technology implementation, ensure proper management and timely delivery based on defined timeline.
- Provide support to ensure service baselines, procedure and processes are reviewed periodically.
- Provide support to the Disaster Recovery team to maintain business continuity.
- Ensure access and availability of IT support services to the satisfaction of customers.
- Ensure proper interpretation, communication and understanding of customers. Gather and disseminate service and performance feedback.

Carried out any other duties as assigned.

**EDUCATION & EXPERIENCE**
- IT Diploma or Degree in Information Technology, Computer Science or equivalent.
- Minimum 2 years related experience or equivalent combination.
- Customer service orientation with good communication and interpersonal skills.
- Proven experience with End-User Management, support and provisioning.
- Relevant experience with Microsoft or third-party security patching.
- Relevant experience with End-user technologies, such as Microsoft 365, Windows File Server, SharePoint administration and Mobile Device Management.
- Knowledgeable with Windows Operating Systems Version upgrade.
- Knowledgeable with ITIL change, incident and problem management processes


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