Ddr Team Head

Job description

**Business type**:
Types of Jobs - IT, Digital et Data

**Job title**:
DDR Team Head

**Contract type**:
Permanent Contract

**Job summary**:
**Summary of the position/scope of work**:
We are seeking a talented Software and Applications Manager to join our dynamic Capital Market Department with Data and Regulatory Reporting Department.
The DATA and Regulatory Reporting section is responsible for the delivery and monitoring of various Pre & Post Trade transactional and End of the day Valuation/Collateral reporting covering various regulations - MIFID, SFTR, EMIR, APAC regulatory bodies.
Beyond day-to-day operations, you will drive strategic initiatives focused on automations, operational resilience, and process optimization across the department. You will own the development and adaption of bespoke automation systems, leveraging your expertise in Python, Java, Shell Script, PowerShell and works towards transforming the Run the Bank setup to more aligned with best SRE principals.
As a manager, you will ensure the proper functioning of the team, promote continuous improvement, cooperation, and autonomy. You oversee removing obstacles from team roadmap. You will be the main point of contact for the Product Owners and Business users. You will oversee and support the team on achieving its objectives on both automation delivery of software libraries and its production stability within the organization.

**Scope of duties**:
As the team head of Data and Regulatory Application and Production sub-division, you will manage a global Team with aim of

Application Operation production [E2E Regulatory Reporting & Data Feeding]: playing a pivotal role in production stability and evolution of production support into a robust operational architecture for risk division.
Application support strategic initiatives and solution development to improve the day-to-day efficiencies and stability.

**Support Lead Role**

**Manage Daily IT Production**
Steer daily production status by ensuring Incident/ Request/ Problem management processes are well applied as per ITIL standards of the Bank.

**Ensures Production Resiliency**
Conduct root cause analysis for recurring issues and work on long-term solutions to prevent recurrence as part of Problem Management Process.
Manage shifts, on-call coverage and support during weekends and special business activities.
Responsible for DRP / BCP exercise execution and success

**Supplementary Information**:
**Primary IT Production Contact**
Serve as the point of contact for escalated or Major Incidents by coordinating with internal teams or vendors as necessary to resolve issues along with accountable for communication and resolution efficiency.

**Coach the Support Team & Community**
Standardize support practices across the teams within the department.
Shape the career progression of support analysts, guiding them towards automation, DevOps, and Site reliability engineering roles.
Represent CMI support perimeter in global and regional support communities.
Develop and maintain standard operating procedures (SOPs) and knowledge-sharing frameworks within the team.

**Team Staffing and Onboarding**

Position location

**Geographical area**:
Asia, Singapore

**City**:
Singapour

**Minimal education level**:
Bachelor Degree / BSc Degree or equivalent

**Academic qualification / Speciality**:

- Master or Bachelor’s Engineering degree in Computer Science/ Information Tech/ Electronics /Electrical and Electronics /Programming & Systems analysis.

**Level of mínimal experience**:
11 years and more

**Experience**:
**Delivery Management and Strategic Initiatives**

**Drive Team Success and Operational Stability**
- Actively identify and resolve obstacles that hinder the team's progress, including coordinating with other teams or departments as needed.
Foster a culture of continuous improvement by introducing new practices and quality standards.

**Maximize autonomy and Continuous Improvement**
- Ensure retrospective action items are followed through.
Encourages creativity, risk-taking, and continuous improvement.
He/she manages team skills; capacities and he proactively manage conflicts.

**Facilitate Team delivery.**
- Challenges requirements according to constraints
Ensures User Stories are written & the quality of the stories and acceptance criteria.
Oversee the acquisition and development of software systems in organizational units.
Monitor the results and quality of the different software solutions and projects implemented in the organization.
Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
Provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
Oversee study and support decision process for acquisition of external software or component