Guest Service Agent

3 days ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution. The Guest Service employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance. **How your day looks like?** - Have knowledge of Hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas: has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc. - Able to give accurate directions and information regarding the immediate downtown and surrounding areas. Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information. - Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through. - Receive all internal and external calls in accordance of company standards. - Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call. - Manage and allocate guest requests. - Enter guest requests into guest tracking system and maintain guest profiles. - Input and keep updated guest messages within Property Management System. - Ensure that guest names are used wherever possible. - Ensure use of your own name wherever possible. - Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure. - Undertake and complete any special projects, related tasks or reasonable requests when required by Management. - Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service. - Complete the required handover with the incoming shift. - Keep updated and use all information/function boards accordingly. - Record all equipment faults in the logbook and report to supervisor. - Maintain and check telephone equipment daily, and report any necessary faults. **How do I deliver this?** - **Tell it like it is**: - Authentic, honest, you mean it, sincere, true. - **Have fun and make friends**: - fun, energetic, whimsical, upbeat, “wink", casual. - **I've got your back**: - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. - **Play to win**: - Original, cutting edge, new, "outside the box”; open to new possibilities, different. - **Right here, right now**: - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

  • Guest Services Agent

    1 week ago

    Singapore Copthorne King's Hotel Singapore Full time

    **Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...

  • Guest Services Agent

    2 weeks ago

    Singapore IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. What's the job?Guest Services Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated, and multi-skilled employees who efficiently handle reservations, answer calls/inquiries, and...

  • Guest Agent

    3 days ago

    Singapore KFS ASSET MANAGEMENT PTE. LTD. Full time

    **Job title**:Guest Agent **About KFS Hotel Capital**: Due to supporting an internationally established alternative accommodation provider that provides corporate clients high quality apartments, we are looking for a guest service agent or property executive to join our team. **Essential Duties & Responsibilities**: - Meeting and greting new guest at the...

  • Guest Services Agent

    3 days ago

    Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

    **Job Highlights** - Duty Meal - Birthday Off - Flexi Benefit - Insurance Coverage - Learning and Development Opportunities - Special Employee rate at all IHG Hotels worldwide **What’s the job?** Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make...

  • Guest Services Agent

    7 days ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety...

  • Guest Services Agent

    7 days ago

    Singapore PULLMAN Full time

    **Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...

  • Guest Services Agent

    2 weeks ago

    Singapore PULLMAN Full time $30,000 - $60,000 per year

    Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B...

  • Telephonist (Guest Services Agent)

    1 week ago

    Singapore THE REGENT SINGAPORE Full time

    **Descriptions** The Guest Services Agent (GSA) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel the GSA ensures that all communication...

  • Senior Guest Services Agent

    7 days ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the **SMART **career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Guest Service Agent

    2 weeks ago

    Singapore DHI DOWNTOWN PTE. LTD. Full time

    **We are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a...