Guest Services Agent

3 days ago


Singapore Katong Holdings Pte Ltd Full time

Overview Join us as a Guest Services Agent (GSA)at Holiday Inn Express Singapore Katong , where you’ll bring ambition, talent, and key skills to the role. As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting food and beverage operations throughout the hotel. Responsibilities Assist the Guest Services Leader (GSL) in the hotel\'s revenue growth by leveraging on the company\'s systems, procedures and business processes. Handle guest check out and billing in an efficient, friendly and hassle free manner. Promote the Holiday Inn Express \u2018one team approach\u2019 and reliable service through daily communication and coordination with all team members. Participate in programs that drive improvements in team member engagement and are aligned with the \u201cHoliday Inn Stay Real Be You\u201d brand service behaviors. Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL. Contribute by participation in compliance with federal, state and local laws and safety regulations. Welcoming guest to the buffet during breakfast time Clear plates and set up the table during breakfast time Interact with guest and assist guest to solve their issues if any Ensure cutleries and plates are sufficient during breakfast Respond to guest complaints and ensure corrective action to resolve their issues / concerns. Check Guests In 203 Efficiently greet, register and confirm guest particulars and



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