Admin Officer Receptionist

1 day ago

Singapore BARKER ROAD METHODIST CHURCH Full time

**MAIN DUTIES AND RESPONSIBILITIES**:
**Administrative Duties**:
a. Church Weddings:

- Coordination/Oversee church weddings bookings:
i. Handle enquiries on requests for church wedding bookings and

respond to feedback received.

ii. Liaise with relevant stakeholders to coordinate the wedding rehearsals and bookings.

iii. Provide brief/share the protocol and policies for weddings held in church.

iv. Distribute any wedding programmes/leaflets as required.

v. Ensure all wedding logistics have been arranged with the relevant parties; including sending of reminders.
- Prepare/update Standard Operating Procedure (“SOP”) and checklist for church weddings.

b. Staff Contact List:

- Update the staff contact list information on a timely basis.

c. Rostering of ushers for church services:

- Liaise with chief ushers and maintain roster of ushers for services; including communicating and following up on any changes.

**Receptionist Duties**:

- Handle incoming telephone calls, messages and direct to relevant parties/ escalate feedback to the relevant department when necessary.
- Provide a professional and customer-focused service to all visitors to the church office and escort them to the meeting room, and/or to see the relevant parties as required.
- Ensure that visitors to the church are served refreshments/beverages and meeting rooms are kept clean, organized and presentable at all times.
- Assist in making room bookings and arrangements when required.
- Handle all incoming and outgoing, local and international mails & courier deliveries (including distribution of all documents/parcels to the addressed recipients)
- Manage the regular servicing schedule for the mail franking machine to ensure that it is well-maintained and in good working condition.

**Others**:

- Provide back-up for L2 receptionist when team member is away/on leave.
- Keep a record of church attendance for all services.
- Provide back-up for managing and ordering of office stationery.
- Any other ad hoc duties as assigned by the supervisor and/or Pastor-in-Charge.

**QUALIFICATIONS**:

- Minimum Diploma holder and above or equivalent.

**RELEVANT EXPERIENCE AND SKILLSETS**:

- At least 2-3 years relevant experience in office administration duties/reception duties. Additional experience with event management will be preferred.
- Able to work independently under mínimal supervision.
- Strong customer-service mindset and displays professionalism in responses.
- Strong interpersonal/people and communication (written & verbal) skills; with demonstrated professional phone etiquette skills and ability to manage various stakeholders (internally & externally) across levels.
- Strong organizational and administrative skills with the ability to multitask effectively and maintain attention to detail. Able also to problem-solve and works well under pressure to meet deadlines.
- An innovative/resourceful team player, self-motivated, pro-active, friendly and easy to approach.

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