Ticketing Specialist

1 day ago

Singapore ARTS HOUSE LTD. Full time

**Job Purpose
**Responsibilities**:
**Sales and Business Strategy**
- Responsible for the development of the festivals’ ticketing system via the official ticketing agents and platforms
- Responsible for identification and reaching out to potential ticketing and marketing partners (e.g. ticketing, travel agency) that can meaningfully meet marketing objectives and work to establish and maintain good working relationships with those organisations to maximise SIFA’s share of voice
- Attend regular marketing and programming meetings and provide feedback, insight, analysis and ideas to achieve sales targets and visitorship numbers

**Ticketing Operations
- Coordination and management of flow of ticketing information between the festival and the ticketing agent (e.g; Pricing and Promotional Structures, Event Info etc)
- Management of ticket inventory and requests from various stakeholders
- Prepare group/corporates sales and school booking information and collaterals. Process group/corporate and school booking requests efficiently and accurately
- Coordinate ticketing systems and operations training/briefing for festival staff or ticketing agents
- Planning and coordination of ticketing sales logistics and manpower allocation at various venues’ box office
- Quality control checks and confirmation on event configurations such as event information, ticket links, seating plans, ticket pricing, discounts, packages.
- Daily accounts reconciliation and weekly meeting with ticketing agent to discus and solve ticketing issues
- Create and manage reports such as ticket sales, ticket movement, patron and operational reports

**Customer Service
- Provide high level customer service support - Resolve incidents, patron feedback and complaints or record and escalate to the festivals’ Management where necessary
- Initiate and execute calling exercises in the event of show changes or updates

**Financial Reconciliation
- Processing, managing, documenting bookings, receiving and recording of payment. This include both value and complimentary tickets
- Liaise with Finance to ensure all outstanding payments received promptly and in accordance with sales records.

**Position Requirements
- Bachelor’s Degree/Diploma with major coursework in business management, events management, marketing, business administration or other related field, equivalent work experience will be considered
- Extensive ticket office experience - minimum of 3 years in ticket office operations
- Familiarity with computerised ticketing systems
- Experience analysing ticketing data and producing standard as well as ad-hoc reports for performance tracking and decision-making
- Strong interpersonal skills and communication skills in English language
- Ability to work in a fast pace, high energy work environment with tight timelines and on weekends
- Proven leaderships skills and ability to effectively manage staff (if any) and efficiently work with clients and management in a cooperative manner

  • IT Helpdesk Support Specialist

    2 weeks ago

    Singapore Accrets Full time

    IT Helpdesk Support Specialist - Brazil / Argentina / Chile / Colombia / Peru Job Summary We are looking for a skilled IT Helpdesk Support Specialist to provide technical assistance, manage IT support tickets, and ensure seamless IT operations in a hybrid work environment. This role involves troubleshooting technical issues, maintaining IT systems, and...

  • Security Specialist

    5 days ago

    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    **Twitter is seeking a Security Specialist based in Singapore for its Regional Operations Centre (ROC) JAPAC, the 24/7 central hub for the Corporate Security (CorpSec) team activity in the region. The ROC’s day-to-day operational requirements include physical security, regional travel safety, and geopolitical alert monitoring and response. The team...

  • Software Support Specialist

    1 day ago

    Singapore Flintex Consulting Pte Ltd Full time

    Will work along with the support Lead, take up support tickets assigned, probe the issue and give possible resolution within the specified Turn Around Time. - Freshers also welcome to apply. - Must perform technical troubleshooting on company’s products implemented at customer site by taking a remote session (or) by coordinating with onsite engineers. -...

  • IT Support Specialist

    2 days ago

    Singapore Tek Systems Full time

    Overview We're looking for a confident, proactive IT Support Specialist to join our fast-paced Singapore office. This hybrid role offers flexibility, but presence is expected on key days for onboarding, leadership visits, and events. You'll be the go-to expert for all things onsite tech—supporting hardware, software, AV setups, and partnering with...

  • Senior IT Specialist, Apj

    2 weeks ago

    Singapore Experis Full time

    **Senior IT Specialist, APJ**: - Location- Singapore- Job reference- BBBH133970_1700722605- Salary- AWS + Variable bonus- Consultant name - Joanna Tham Pooi Kwan Consultant contact no. - 65515325 - EA License No. - 02C3423 - Consultant Registration No. - R1985398 **Your Responsibilities** - Provide support and guidance to team members on technical and...

  • IT Support Specialist

    2 weeks ago

    Singapore KYEC (S) Pte Ltd Full time

    1. End-User & Technical Support Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.). Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers. Deliver timely and professional support to users,...

  • IT Support Specialist

    2 days ago

    Singapore KYEC (S) Pte Ltd Full time

    1. End-User & Technical Support Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.). Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers. Deliver timely and professional support to users,...

  • Senior IT Network

    2 weeks ago

    Singapore SWIZ TECHNOLOGIES PTE. LTD. Full time

    **Role & Responsibilities**: - Maintain, enhance & deploy systems to client’s site as well as, internal infrastructure - Ensure System devices are in serviceable condition & are secured - Provide advice & guidance to junior specialists in handling system & monitoring cases - Provide exceptional customer service - On-boarding new devices & clients into the...

  • IT Support Specialist III

    5 days ago

    Singapore Databricks Inc. Full time

    Overview At Databricks Information Technology, we are a product led organization transforming the way we work from how easy it is to use our IT services to the applications we develop that help us scale seamlessly in face of incredible growth. The IT Support Specialist will be a member of the IT Support Engineering team and will work with users globally to...

  • Senior IT Support Specialist

    3 days ago

    Singapore WATG Full time

    **ABOUT WATG** WATG is the world’s preeminent destination and hospitality design firm. We are employee-owned, 77 years young and home to nearly 400 creative, globe-trotting professionals located remotely and in our offices in California, New York, Honolulu, London, Singapore, and Shanghai. Our approach to design applies a hospitality ethos to...