Senior IT Specialist, Apj
2 days ago
**Senior IT Specialist, APJ**:
- Location- Singapore- Job reference- BBBH133970_1700722605- Salary- AWS + Variable bonus- Consultant name
- Joanna Tham Pooi Kwan
Consultant contact no.
- 65515325
- EA License No.
- 02C3423
- Consultant Registration No.
- R1985398
**Your Responsibilities**
- Provide support and guidance to team members on technical and operational issues
- Support user help desk services (1st, 2nd and 3rd level suppport, triage, ticket fulfillment)
- Ensure on call support for critical IT services
- Steer projects with an IT client service content
- Administrator for client management tools (ticket system, software distribution system, anti-virus system, user administration, M365 services)
- Possess experience in Basic Networking, DNS, DHCP, Active Directory, and mobile device management.
- Able to communicate and liaise with key stakeholders and external IT vendors
**Your Profile**
- Bachelor in Computer Science or similar background, alternatively an equivalent qualification
- 3 to 5 years experience in an IT support role
- Proficient technical skills in windows based client environments with the respected support tools (remote desktop, ticketing tools). Certified in Microsoft Windows operating systems is advantageous.
- Skills in ITIL Processes for IT Service Management
- Experience with end user phone support for technical and non-technical users
- Experience using remote control software to diagnose user and computer issues
- Experience with troubleshooting and supporting LAN, Wifi and VPN clients
- Experience working in a multi-tiered IT support environment using service desk tools (ticketing system)
- Excellent oral & written communication and interpersonal skills & customer orientation
- Solid analytical and problem-solving skills
- Experience with knowledge base (KB), Wiki platforms, and task management systems (Jira)
- Experience in running client related projects (Windows 10 migration and deployment, software installation)
Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398
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