IT Support Specialist

2 weeks ago

Singapore KYEC (S) Pte Ltd Full time

1. End-User & Technical Support
Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.).
Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers.
Deliver timely and professional support to users, ensuring minimal disruption to business operations.
2. System & Workplace Maintenance
Perform routine checks, updates, and system backups for office IT systems.
Assist in implementing patches, upgrades, and security measures in collaboration with the IT infrastructure team.
3. Training & User Guidance
Provide guidance and basic training to staff on the effective use of office automation tools and IT systems.
Prepare simple user guides, FAQs, and training materials to promote self-service and reduce recurring issues.
4. Incident & Ticket Management
Record, track, and manage support requests via helpdesk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
Ensure timely resolution and escalate complex issues to senior IT teams when necessary.
5. Documentation & Reporting
Maintain accurate logs of incidents, solutions, and recurring issues for future reference.
Generate regular reports on support activities, resolution times, and system performance.
6. Collaboration & Deployment
Work closely with business teams to understand IT needs and align support services with business requirements.
Assist in deploying, testing, and configuring new IT systems or productivity tools.
Role Requirements
Diploma or Degree in IT, Computer Science, or related field
1–3 years’ experience in IT support/helpdesk/desktop support
Strong knowledge of Microsoft Office, Teams, SharePoint, and Google Workspace
Familiar with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)
Basic knowledge of networking and computer hardware
Good troubleshooting and problem-solving skills
Strong communication and interpersonal skills
Able to handle multiple tasks and work well under pressure
Relevant certifications (e.g., CompTIA A+, Microsoft Office Specialist, ITIL) will be an advantage
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