Senior IT Network
2 days ago
**Role & Responsibilities**:
- Maintain, enhance & deploy systems to client’s site as well as, internal infrastructure
- Ensure System devices are in serviceable condition & are secured
- Provide advice & guidance to junior specialists in handling system & monitoring cases
- Provide exceptional customer service
- On-boarding new devices & clients into the necessary platforms
- Ensure SLAs are met & provide clients with prompt, professional, effective remote & onsite support
- Maintain thorough documentation records
- Practice information security in all tasks
**Secondary tasks**:
- Backup Network specialist tasks
- Ticket monitoring & handling
**Technical Skills & Competencies**:
- Aruba, Cisco, Ubiquiti, FortiNet, Microsoft (Primary Product handling)
- Nutanix, Azure, Microsoft, Sophos, Datto, StorageCraft, Synology (Secondary Product handling)
- Documenting, tracking & following through cases
- Service Oriented & possess effective communication skills
- Possess good problem solving skills & is resourceful
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