Aftersales Manager
2 days ago
**Responsibilities**
- Manage the entire aftersales operations to achieve profitability and meet customer satisfaction targets
- Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency
- Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements
- Ensure the workshop complies with legal requirements and safety standards
- Maintain strong collaborative relationship with manufacturer
- Maintain strong rapport with customers
**Requirements**:
- Minimum 5 years of managerial experience within the motorcycle industry
- Passion for customer service and experience in a service-oriented environment
- Strong communicator with a customer-centric personality
- Excellent people management and interpersonal skills
- Process-driven, highly motivated and results-oriented
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